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Frequently Asked Questions

1. How can I open a new account online?
Simple! Fill and submit the application form available on our website

 2. How do I transfer from Barclays Bank Plc ?                                                    
It will be explained in your account welcome email

 3. How soon will I be able to use my account after I've signed on?
Once we receive an acknowledgement from you confirming the receipt  of your password, your account will be activated.

 4. What type of accounts can I open on Barclays Bank Plc ?
You can either open a Personal Internet Banking account or a Corporate Internet Banking account.

 5. Can I open a business account with Barclays Bank Plc ?
Yes, just signup for the corporate module of
Barclays Bank Plc

 6. Am I eligible for a Barclays Bank Plc Account?
Have a good credit record

 7. Is there a minimum balance to keep my account active?

 8. How do I know my account Number?
You Get it in your welcome mail .

 9. What happens if my Smartpay card doesn't arrive within 7 days after I've requested for it?
Send an email to our customer service unit

 10. What internet browser do I need? The site is optimized with Internet Explorer 4.0 or higher.

 11. Is my computer suitable for accessing Barclays Bank Plc ?
The minimum system requirement for optimal result is:
486 CPU running at 100MHz, 32MB RAM, 33.3kB Modem.

 12. What OS do I need to run a Barclays Bank Plc account from my computer?
32 Bit Windows operating systems (Windows 95/98, Windows NT4.0, Windows 2000).


Top tips for safe banking

We work hard to keep you safe online and on your mobile but there are a number of steps you can take for an extra layer of protection.


  • Only use official Mobile Banking apps, eg Barclays Mobile Banking and Barclays Pingit, and only download apps from an official app store


  • Never log in to Online Banking through a link in an email. Either type the address into your browser or use your bookmarks


  • Create PINs or passwords that are hard to guess. For example, the most secure passwords use a mix of letters, numbers and symbols. Change your PIN or password immediately if you think someone may have discovered it


  • Don't give anyone your security details and never write them down or store them on your mobile in a way that might be recognised by someone else


  • Never give your PIN, password, PINsentry codes or full security details to anyone who calls you, and never reveal them in an email or text message


  • Be wary of opening attachments or links in emails or texts that you weren’t expecting or are unsure about


  • Banks will never call you and ask you to transfer money to a new account, so ignore such calls. Ensure we have your latest mobile number so we can contact you if we spot unusual or suspicious activity on your account


  • If your phone is lost or stolen, call us straight away so we can disable your Mobile Banking apps as a precaution. For Barclays Mobile Banking, call  +44 871 245 2135 and for Barclays Pingit, call  +44 871 245 2135



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Barclays Bank PLC. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (Financial Services Register number: 122702). Barclays Bank PLC subscribes to the Lending Code which is monitored and enforced by the Lending Standards Board. Further details can be found at www.lendingstandardsboard.org.uk. Barclays Insurance Services Company Limited is authorised and regulated by the Financial Conduct Authority (Financial Services Register number: 312078).

Barclays Bank PLC. Registered in England. Registered no. 1026167. Barclays Insurance Services Company Limited. Registered in England. Registered no. 973765. Registered office for both: 1 Churchill Place, London E14 5HP. 'The Woolwich' and 'Woolwich' are trademarks and trading names of Barclays Bank PLC. Barclays Business is a trading name of Barclays Bank PLC.